1. Parties and Scope of Work
This Service Agreement ("Agreement") is between AZ Retro Curb Appeal ("Company," "we," "us") and the person who signs below ("Customer," "you"). It applies to curb address painting and related add-on services purchased through our website or arranged directly with us.
Standard service includes cleaning the curb face, applying a stencil, painting the address numbers and selected design, touch-up, and a protective clear seal. Work is performed curbside on an existing concrete curb at the service address you provide. Anything not described in your selected package or written add-ons is outside the scope of this Agreement.
2. Payment Terms
Payment in full is due at the time of booking, before service is performed. We do not dispatch a crew until payment has cleared. Prices are shown at checkout and include the package you selected plus any add-ons.
Service addresses outside Maricopa, Arizona are subject to a flat $15 out-of-town travel fee, calculated automatically at checkout based on the address you submit.
Additional work requested on-site (extra numbers, second curb, custom art beyond your package) must be paid for before it is performed. Chargebacks filed for completed work do not void the balance owed.
3. Scheduling, Weather, and Rescheduling
Scheduled dates and arrival windows are estimates. The Company reserves the right to reschedule your service due to weather (rain, extreme heat, high winds, humidity affecting cure time), equipment issues, crew availability, or personal circumstances.
If we must reschedule, we will contact you by text, call, or email as soon as reasonably possible and move you to the next available slot at no additional cost. Rescheduling for these reasons is not grounds for a refund.
4. Access and Site Conditions
You agree to keep the curb clear on the service date: no parked vehicles, trash or recycling bins, trailers, landscaping debris, sprinkler run-off, or other obstructions in front of the painting area.
If the curb is blocked or inaccessible when the crew arrives, we may reschedule the visit. Repeat trips caused by blocked access, locked gates, or aggressive animals may incur an additional trip charge.
You are responsible for turning off irrigation and sprinklers that spray the curb for at least 24 hours after service.
5. City, HOA, Property Permission, and Design Authorizations
You represent that you own the property at the service address or have the property owner's permission to have the curb painted.
It is your responsibility to verify, before booking, that curb address painting, as well as your chosen colors, logos, or artwork, is permitted by your city or town, your homeowners association (HOA), and any applicable ordinance, covenant, or deed restriction. Municipal curbs may be public right-of-way; rules vary by city and by community.
If a city, HOA, or other authority later objects to, cites, fines, or requires removal or restoration of the painted curb, the Company is not responsible for removal, restoration, repainting, fines, or refunds. Payment for completed work remains non-refundable in that circumstance.
6. Surface Condition Disclaimer
Results depend on the condition of your existing curb. Age, cracking, spalling, chipping, crumbling aggregate, prior paint layers, sealers, oil, or moisture in the concrete can affect adhesion, color, edge crispness, and longevity.
We will tell you if we believe a curb is a poor candidate, but we cannot guarantee appearance or durability on damaged, deteriorating, previously painted, or improperly cured concrete. We do not repair, resurface, or replace concrete.
7. Workmanship, Cure Time, and Touch-Ups
Fresh paint and sealer need time to cure. Keep foot traffic, pets, vehicles, sprinklers, pressure washing, and landscaping equipment off the painted area for at least 24 hours, and avoid pressure washing the curb at any time afterward.
Touch-up included in your package covers our workmanship on the paint we applied. It does not cover damage from vehicles, snowplows or street sweepers, chemicals, pressure washing, landscaping crews, vandalism, road work, sealcoating, or normal fading from sun exposure over time.
Claims about workmanship must be reported within 7 days of service so we can inspect the curb.
8. Cancellation, Refunds, and No-Access Visits
You may cancel or reschedule at no charge by contacting us at least 24 hours before your scheduled service window. Approved refunds are issued to the original payment method and may take 5-10 business days to appear.
Cancellations inside 24 hours, no-shows where access was required, or visits where the curb was blocked may be charged a trip fee of up to 50% of the service price.
Once painting has begun, the service is considered rendered and is non-refundable. Dissatisfaction with color, font, or design choices you selected and approved is not grounds for a refund.
9. Photos and Marketing
You grant the Company permission to photograph or video the completed curb and use those images in our portfolio, website, social media, and advertising, without compensation.
We never publish your name, full street address, phone number, or email. If you prefer no photos, or want the house numbers blurred, tell us in writing before your service date and we will honor it.
10. Limitation of Liability
To the maximum extent permitted by Arizona law, the Company's total liability arising out of or related to this Agreement is limited to the amount you actually paid for the service in question.
The Company is not liable for pre-existing curb or concrete damage, cracking that appears after cleaning, staining of adjacent asphalt or pavers from normal preparation, damage to landscaping, sprinkler heads, or irrigation lines within the work area, or for any indirect, incidental, consequential, or punitive damages, including fines levied by a city or HOA.
Nothing in this Agreement limits liability that cannot be limited by law.
11. Intellectual Property, Logo Rights, and Customer Indemnification
Customer Warranty of Rights: You represent and warrant that you own or have obtained all necessary licenses, permissions, and rights to use, reproduce, and display any third-party intellectual property—including but not limited to professional sports team logos, university marks, brand insignia, or trade dress (“Logos”)—that you request or select to be painted on your curb.
Disclaimer of Ownership: The Company does not claim ownership or licensing rights to third-party Logos. The rendering of any Logo on a curb is performed solely at your direction, request, and representation of authority.
Indemnification & Hold Harmless: You agree to defend, indemnify, and hold harmless the Company, its owners, officers, employees, agents, and subcontractors from and against any and all claims, liabilities, demands, losses, damages, expenses, fines, penalties, or legal fees (including attorney fees) arising out of or related to any actual or alleged trademark infringement, copyright infringement, trademark dilution, or unauthorized use of any Logo requested, submitted, or approved by you.
12. Communications Consent
You agree that we may contact you at the phone number and email you provide about your booking, scheduling changes, arrival notices, completion, receipts, and service follow-ups. Message and data rates may apply. Reply STOP to any text to opt out of texts, or HELP for help. Opting out of texts does not cancel your service; we will contact you by email or phone instead.
Full details are in our Privacy Policy and Terms of Service. Questions: (520) 736-2552 or caleb@azretrocurbappeal.com.
13. Independent Contractor, Insurance, and Force Majeure
The Company performs this work as an independent business, not as an employee or agent of you, your HOA, or your city. Crew members may include employees or subcontractors supervised by the Company.
Neither party is liable for delays or failure to perform caused by events beyond reasonable control, including severe weather, monsoon storms, dust storms, fire, flood, utility failure, government action, road closures, or public-health orders.
14. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of Arizona, without regard to conflict-of-laws rules. Venue for any dispute lies in the state courts serving Pinal County or Maricopa County, Arizona.
Before filing any claim, you agree to contact us and give us 30 days to resolve the issue informally. Each party is responsible for its own attorneys' fees unless a court orders otherwise.
15. Entire Agreement and Electronic Signature
This Agreement, together with your checkout order details, our Terms of Service, and our Privacy Policy, is the entire agreement between us and supersedes prior discussions. If any provision is found unenforceable, the rest remains in effect.
By typing your name below you are signing this Agreement electronically. You agree that your typed signature, together with the date, time, and booking record we store, has the same legal effect as a handwritten signature under the federal E-SIGN Act (15 U.S.C. ch. 96) and the Arizona Electronic Transactions Act (A.R.S. Title 44, Chapter 26). You may request a copy of this signed Agreement at any time.
